Mechanics Cooperative Bank Mobile Banking FAQ’s


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What is Mobile Banking?

Mobile Banking allows anyone with an online banking account to access their account information from a mobile phone. We offer three ways to access your accounts:

  • Send a text message.

  • Use a mobile browser on your phone.

  • Download an application to your phone.

You can choose any or all of these options, depending on the capabilities of your mobile phone. You can also receive text alerts on your phone.

How do I get started with Mobile Banking?

You can register for Mobile Banking through your online banking service. Be sure to turn on your mobile phone and make sure it’s ready to receive text messages. When you register for Mobile Banking, you can choose which:

  • Services you want to use.

  • Accounts you want to access.

During registration, we will send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system.

You can also call a Customer Service Representative to assist you with the registration process.

Is Mobile Banking secure?

To ensure the safety and privacy of your account information, we provide some key security features in Mobile Banking:

  • Unique Activation Code — We send you a unique activation code to verify your phone number. This code associates your mobile phone with your account. This verification also lets you know your mobile phone number has been successfully registered in our system.

  • Authentication — You are authenticated for every interaction with Mobile Banking.

  • Encryption — We use 128-bit encryption for all transactions.

  • Fraud Detection — We incorporate mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.

  • Auditability — We provide full audit capabilities through event logs and event-based reporting.

  • No Identifiable Information — We don’t return any personally identifiable information in a text message, such as your full account number, e-mail address, or personal address. We never ask for or include your user ID or password in any message we send.

Is my personal or financial information stored on my phone?

No. We don’t save any files with your personal or financial information on your phone. That information stays strictly within online banking. For some phones, such as a BlackBerry, we have logo and branding files that we copy to your phone. Those files do not contain any personally identifiable information.

Are there fees to use Mobile Banking?

We don’t charge fees to access or use Mobile Banking. You should contact your mobile service carrier for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile phone.

Which accounts can I access in Mobile Banking?

You can access any account you’ve set up in online banking. When you register for Mobile Banking, you can choose which accounts you want to access.

How current is the account and transaction information?

When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. We don’t show any pending transactions.

Can I add more than one mobile phone?

Yes. You can register several mobile phones for Mobile Banking. To add a new phone, go to online banking and access the Mobile Banking pages. On the My Phones page, select Add New Phone.

What if my phone number changes?

If your mobile phone number changes, go to online banking and access the Mobile Banking pages. On the My Phones page, find the old phone number and select the option Change my phone number.

What if my phone is lost or stolen?

If your mobile phone is lost or stolen, no one can access your account without knowing your password, and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.

Which phones can I use for Mobile Banking?
We support hundreds of models for these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. We support phones on a number of different operating systems, including (but not limited to) Android, Blackberry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.

How do I stop using Mobile Banking on my phone?

To stop using Mobile Banking on your phone, go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.

 


 

Mobile Banking Security Questions & Recommendations

Is Mobile Banking secure?

To ensure the safety and privacy of your account information, we provide some key security features in Mobile Banking:

  • Unique Activation Code — We send you a unique activation code to verify your phone number. This code associates your mobile phone with your account. This verification also lets you know your mobile phone number has been successfully registered in our system.
  • Authentication — You are authenticated for every interaction with Mobile Banking.
  • Encryption — We use 128-bit encryption for all transactions.
  • Fraud Detection — We incorporate mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Auditability — We provide full audit capabilities through event logs and event-based reporting.
  • No Identifiable Information — We don’t return any personally identifiable information in a text message, such as your full account number, e-mail address, or personal address. We never ask for or include your user ID or password in any message we send.

What can I do to increase my security when using mobile banking?

We recommend you take the following steps to increase your personal information security:

  • All mobile banking users should password protect their phone to limit unwanted access when left unattended, or lost or stolen.
  • Using an app or web based mobile banking platform provides a more secure method of access verses SMS text.  To further minimize security risks associated with a mobile browser, such as phishing, website spoofing and man in the mobile attacks, we recommend utilizing our downloadable app for all your mobile transactions.
  • Also, be sure when downloading applications to your phone; only download from reputable sources and web sites.

Is my personal or financial information stored on my phone?

No. We don’t save any files with your personal or financial information on your phone. That information stays strictly within online banking.  For some phones, such as a BlackBerry, we have logo and branding files that we copy to your phone. Those files do not contain any personally identifiable information.

What if my phone is lost or stolen?

If your mobile phone is lost or stolen, no one can access your account without knowing your password, and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.

We also recommend contacting your wireless service provider to inquire about a possible “data wipe” of the phone remotely.  Often time’s wireless carriers can remotely delete all of the information on your phone including text history, applications, browser history and bookmarks.

How do I disable my phone from access to mobile banking?

You can disable your mobile banking account, or an individual phone, through your Internet Banking account.  Simply go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.

Should I access my accounts when using a public, Wi-Fi network connection?

You should never access your account via a wireless local area network (WLANs) or a public Wi-Fi network connection.  Most mobile devices can connect to WLANs which allows customers to minimize telecommunication expenses charged through their wireless carrier.   Since the network connection is public, we cannot ensure it will be secure and incidents have occurred where personal account information has been stolen from an unsecure WLAN.

 

If you have any additional questions about our Mobile or Internet Banking products please contact a Customer Service Representative at 1-888-MECHANICS (632-4264)

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